User Registration Requirements for the Use of TODAY’S TRANSPORTER

It is the user’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to TODAY’S TRANSPORTER is complete and accurate.

Arrival/Departure Transfers / Hourly Bookings and Changes to Service

The user can choose between arrival/departure transfers and hourly bookings for their booking Request. If, according to the express wishes of the user, the actual booking request requires additional effort compared to the original booking request, TODAY’S TRANSPORTER shall carry out where possible. The extra effort may result in additional costs for the individual arrangement

Changes in services are subject to the availability and can be made by the user

Vehicle Type/ Model, Upgrade

The user can choose from the different vehicle types:
Business Class – Mercedes E-Class
Business Van – Mercedes Viano/Vito or Toyota Alphard/Vellfire
First Class – Mercedes S-Class / BMW 7-Series
Toyota Hi-Ace Commuter Van
Toyota Coaster coach
Subject to availability, an upgrade from the vehicle type “Business Class” to a higher vehicle class (such as “Business Van” or “First Class”), at no additional cost to the user, may be possible.

Luggage / Passengers

The vehicle types shown in the booking website include the number of pieces of luggage and the number of passengers specified on the booking form. We reserve the right to refuse the carriage of excess passengers / luggages, or bulky/odd size luggages not stated in the additional comment upon booking.

Carriage of Children

The need for safety seats for children should be requested by the user as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.

Information on Number of Passengers and Pieces of Luggage

The maximum number of passengers and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of passengers and luggage. These are therefore not binding.

We can refuse the carriage of passengers or luggages if we believe that they compromise the space and safety conditions.

Cancellation

(a) Transfer Services
For transfer services, cancellation is free of charge if the user cancels 06 hours before the scheduled pick up time via email or phone call. Else, the full rate will still be charged

(b) Hourly Bookings
For hourly bookings, cancellation is free of charge if the user cancels 06 hours before the scheduled pick up time via email or phone call. Else, 50% of full rate will still be charged.

No-Shows without cancellation

In case of a no-show without cancellation, the full rate of will be charged. We will try our very best to contact the user, or passenger.

(a) Departure Transfer Services
A ride is considered a no-show if the passenger, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If the passenger does not show up, the ride will be paid in full.

(b) Arrival Transfer Services
For airport, bus and train arrivals pickup, the ride is considered a no-show when the passenger has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location. . If the passenger does not show up, the ride will be paid in full. *Note: We will follow the flight arrival time as provided by Changi Airport Group (CAG).

(c) Hourly Bookings
A ride is considered a no-show if the passenger has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location. If  the passenger does not show up, the ride will be paid in full.

Behavior in the Vehicle

During the entirety of the ride, all passengers must follow the regulations which apply to the Road Traffic Act, especially the seat belt regulations. Any instructions given by the Driver must be followed. It is the responsibility of the Driver to ensure a safe ride. It is therefore prohibited for passengers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle.

Smoking is prohibited in the passenger part of the vehicle. If the passenger ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.
The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.

Compensation and Payment

The rates for the services and vehicle type chosen are shown on the website.

Additionally booked special requests, e.g. multilingual drivers, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.

Booking Changes

Even after the conclusion of the service, TODAY’S TRANSPORTER and the passenger can make changes to the service.
If a ride is spontaneously lengthened, altered according to the wish of the passenger, the actual service (total distance or number of hours) will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 30-minute block is considered for invoicing, i.e. from the first additional minute, a half hour will be rounded up to ensure more reliable planning.

If the number of hours are less than originally booked, the price remains unaffected.

Waiting Times for Transfer Services

For transfer services, no additional charges in the case of airport bus or train arrival pick up for a waiting time of up to 60 minutes after the agreed pickup time, at which flight, bus and train delays or earlier flights, bus and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. Additional 01 way transfer will be charged should the passenger require the Driver to wait after the 60mins waiting time.

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